The Waitomo i-SITE Visitor Information Centre is part of New Zealand's official nationwide Visitor Information Network. We provide comprehensive, impartial information and a booking service for Waitomo and New Zealand for accommodation, activities, attractions and travel bookings.
Waitomo Caves is one of the must-see natural attractions in the North Island of New Zealand. There’s so much to do! Above ground attractions combine with underground attractions to create Two Landscapes and Twice the Fun! Waitomo has lured tourists from around the globe for over 120 years. Hundreds of caves perforate the region's limestone landscape, and there are plenty of opportunities to delve underground, either on a dry walking tour or a wet, adrenaline-charged subterranean adventure.
Visiting Waitomo Caves is easy if you start with us as we are a "one stop information and booking shop" right in the heart of Waitomo Caves village. We will provide you with free and up to date information on all your options for every activity both above and below ground.
With so many tours, staff help match your requirements to the experiences available. We can put you in a picture that might include: gliding by boat under glowworms; a 100m abseil; laughing with Billy Black; or visiting a renowned waterfall.
Whether you’re seeking adventure experiences or a gentle cave tour, the holiday of a lifetime or a weekend trip with friends, coordinating a school camp or just a day in the countryside – we will provide all the information you need.
The Waitomo i-SITE is housed in the Waitomo Caves Discovery Centre where you will also find a souvenir shop, a post shop, luggage storage, internet access, photocopying, phone top ups, the Waitomo Education Service, together with the Discovery Centre exhibits.
The i-SITE, Discovery Centre, Post Shop and Souvenir Shop are open every day of the year except Christmas Day.
- 26th December to end of February: 8:30am – 6:30pm* daily
- 1st March to end of Easter weekend: 8:45am – 5.45pm* daily
- End of easter weekend to 1st April: 9.00am – 5:30pm* daily
- 1st April to start of Labour weekend: 9:00am – 5:00pm* daily
- Start of Labour weekend to 24th December: 9.00am – 5:30pm* daily
*(Times may be subject to change throughout the year)