Information & Itineraries

It's worth staying at least 3 days in the Waitomo area - there's so much to experience from the Caves to the Coast! The staff in our i-SITE Visitor Information Centres are your local tourism experts and their help and advice is FREE! They can book activities, accommodation, rental cars and ferry crossings all at no extra charge. They can also create FREE multi-day itineraries for adventure seekers (experience the thrills of cave abseiling or rappelling, zip lining and Black Water Rafting) families (there's something for all ages) nature lovers (explore beautiful walks and scenic drives around Waitomo and Otorohanga) and romantic getaways.


Otorohanga i-SITE Visitor Centre

The friendly, experienced staff at Otorohanga i-SITE can assist with NZ-wide bookings for transport, tours, accommodation, attractions and activities.

We also stock an extensive range of high quality souvenirs and gifts. Other services include internet access, photocopying, faxing, gift vouchers, personalised key rings and envelopes. Postage stamps and phonecards are available for sale.
i SITE logo

We offer:

  • FREE Wi-Fi to access the internet & check your emails
  • FREE expert travel planning & visitor information
  • FREE booking service for accommodation, tourist attractions & activities plus transport (NZ-wide)
  • FREE mobile phone charging
  • A lovely range of NZ gifts & souvenirs
  • Otorohanga envelopes
  • Gift vouchers (great for special occasions)
  • Phone cards
  • A wide range of FREE NZ brochures
  • Information about the Otorohanga District
    We can contact the right people to help you with all your local business and lifestyle questions
  • Faxing & photocopying
  • Brochure display opportunities for tourism businesses.


May to September – Monday to Friday: 9am–5pm, closed Saturday & Sunday
October to April – Monday to Friday: 9am–5pm, Saturday: 10am-2pm, closed Sundays

FREEPHONE: 0800 12 2665 (0800 12 BOOK)

Phone 07 873 8951

27 Turongo Street, Otorohanga

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Waitomo i SITE

Waitomo i-SITE Visitor Information Centre

The Waitomo i-SITE Visitor Information Centre is part of New Zealand's official nationwide Visitor Information Network. We provide comprehensive, impartial information and a booking service for Waitomo and New Zealand for accommodation, activities, attractions and travel bookings.

i SITE logo

Waitomo Caves is one of the must-see natural attractions in the North Island of New Zealand. There’s so much to do! Above ground attractions combine with underground attractions to create Two Landscapes and Twice the Fun! Waitomo has lured tourists from around the globe for over 120 years. Hundreds of caves perforate the region's limestone landscape, and there are plenty of opportunities to delve underground, either on a dry walking tour or a wet, adrenaline-charged subterranean adventure.

Visiting Waitomo Caves is easy if you start with us as we are a "one stop information and booking shop" right in the heart of Waitomo Caves village. We will provide you with free and up to date information on all your options for every activity both above and below ground.

With so many tours, staff help match your requirements to the experiences available. We can put you in a picture that might include: gliding by boat under glowworms; a 100m abseil; laughing with Billy Black; or visiting a renowned waterfall.

Whether you’re seeking adventure experiences or a gentle cave tour, the holiday of a lifetime or a weekend trip with friends, coordinating a school camp or just a day in the countryside – we will provide all the information you need.

The Waitomo i-SITE is housed in the Waitomo Caves Discovery Centre where you will also find a souvenir shop, a post shop, luggage storage, internet access, photocopying, phone top ups, the Waitomo Education Service, together with the Discovery Centre exhibits.

The i-SITE, Discovery Centre, Post Shop and Souvenir Shop are open every day of the year except Christmas Day.


  • 26th December to end of February: 8:30am – 6:30pm* daily
  • 1st March to end of Easter weekend: 8:45am – 5.45pm* daily
  • End of easter weekend to 1st April: 9.00am – 5:30pm* daily
  • 1st April to start of Labour weekend: 9:00am – 5:00pm* daily
  • Start of Labour weekend to 24th December: 9.00am – 5:30pm* daily

*(Times may be subject to change throughout the year)


Phone 07 878 7640

Waitomo Caves Village

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Te Kuiti Information Centre i-SITE

Phone 07 878 8077

Rora Street, Te Kuiti